Cancellation Policy

More than 48 hours before the booking

Customers may request cancellation or rescheduling without a cancellation charge, subject to the confirmed booking terms.

Late cancellations

MDA Cleanup may apply a reasonable cancellation charge reflecting losses caused by late cancellation, such as committed cleaner costs and lost booking capacity.

No access

If a cleaner attends but cannot access the property, MDA Cleanup may treat the booking as a late cancellation and assess the resulting costs.

MDA Cleanup cancellation

If we cannot provide suitable cover, we will offer rescheduling or an appropriate refund for the affected service.